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Pricing
(as of April 1, 2008)
Business
Customers
If you make money from your
computer, home
office, etc. You are a considered a business customer. This includes
non-profits and for-profits. Same Day (emergency) Service is billed
same-day at $240.00 /hr. Next Day (scheduled) Service $120.00 /hr. Phone
Support is $4.00/min billed in 15-minute increments and payable via credit card only. On-site calls have
a minimum of 1 hour. Hours are billed in whole-hour increments.
Residential
Customers
This would be your home computer, laptop, etc. that does not directly
impact your business, finances or otherwise. Same Day (emergency)
Service is billed same-day at $120.00 /hr. Next Day (scheduled)
Service $95.00 /hr billed in whole-hour increments. Phone
Support is $4.00/min billed in 15-minute increments and payable via credit card only.
Shop Service
If you bring your computer or electronics into our Minneapolis Shop
during a scheduled visit, our hourly shop rate is $60.00/hr, billed in
whole-hour increments. If your system is brought into our shop for
diagnostics or any other hourly charge, this is the default rate for
off-site hourly repair.
Flat
Rate Services
If you believe you just need a quick Flat-Rate Virus / Spy ware Scan we
do that in 24-hours for a flat-rate of $95.00. Just what it
says. This is an alternative to our full Operating system re-install
for clients who wish to pay less or are less infected. This cures many
systems; not all. If your system is infected with a Trojan Virus, then
consider skipping this service and heading straight for the Flat-Rate
OS Reinstall (below). Ask a Fast Computer Service Company
representative
about which service would be best for you.
When hourly service is too expensive or would cost too much to repair, A Flat-Rate Operating System Reinstall is needed for some systems that need to be "wiped clean" or "started over." Flat-Rate Operating system
re-install $230.00 (three business day turnaround.) A loner computer is available at your request. We
take full responsibility for your data; the data that makes your
computer unique to you. We back up your documents, application
data, Documents and Settings
and other files. (A full copy of the system files is created and
archived for six weeks.) Data transferred is billed at $1.00 per GB of
data transferred. We virus scan and spy ware scan backed up data and we
get to keep virus infected files. Data is loaded back onto clean
re-installed system. We also will install and update any number of
applications
that are sent with the system for $10.00 per additional application. We
also will, at your request, install common internet applications such
as Java, Adobe Flash Player, Macromedia Shockwave Player, iTunes,
Quicktime, FireFox, and the like. We can make recommendations for good
antivirus products for your system. We cannot rescue applications with
the Flat-Rate Operating System Reinstall service; you need to send any
disks that your computer uses with the system for application
reinstallation.
System is picked
up professionally and delivered by Fast Computer
Service Company Technician next day (or three day turnaround for
Flat-Rate OS Reinstalls during business week) the same time as the
pick up; let
us know if you want it earlier or later. Free 10 minutes to plug in
system and customize to your needs.
Discounts and Trade Time
While we are not actively pursuing trade time,
those companies who can trade time with our shop receive a 20% discount
on an hour-for-hour trade where you are accountable for all taxes on
service and parts. If you are a business subscriber to Metrofreenet,
our Internet Service Company, you can request a 10% discount off all
regular service prices. Finally, hourly service can be pre-paid at a
20% discount when purchased in 10-hour blocks. The 10-hour blocks of
time expire 1 year after purchase date.
Your Privacy
We take your privacy very seriously.
While your data is archived for six weeks in our bank-vault in Saint
Anthony, MN, we do not prod, poke, or otherwise look at your personal
files. Your personal files and affects are yours and yours alone. We
keep safe and secure your computer, electronics and data at all times
during our relationship.
Payment Terms
We accept most major credit cards, cash and check at time of service.
If you are a business client, our terms are Net-15 from invoice date. A
finance charge of 19% APR will be assessed for late payments.
Guarantee
We guarantee that our repair and workmanship will be free from defects.
This said, what applications and other power fluxing happen after
your system is out of our care are partially up to you to keep healthy
and in good working order. We guarantee the specific work (not overall
workability of system, or fitness for a particular purpose) for 90 days
for shop computer service, 30 days for on site service, and 5 days for
remote (phone support) service. If there is a defect with our work, we
will be happy to re-perform the same exact service (free of error) at
no cost to you.
Fixing
computers fast with personal service is our business.
Legal Agreement
I agree that the work order describes, in entirety, the work to be
performed today. I agree on the hourly charges as described on the Fast
Computer Service Co. website at www.fastcomputerserviceco.com. I agree
to pay or purchase any items needed (network cables, equipment, etc.)
for today's repair.
Sign here_________________________ date______________
I agree that the hours and text above are accurate, reasonable and a
fair assessment of work performed. I agree to provide prompt payment to
Fast Computer Service Co. according to the terms described on the
www.fastcomputerserviceco.com website.
Sign here______________________________ date ____________
Web site and all contents ©
Copyright Fast Computer Service Co. 2008, All rights reserved.
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